At Alyana, we work with trusted suppliers and fulfillment partners to bring you a wide range of products across Australia. Shipping availability, delivery times, and costs can vary depending on the product and your delivery location.
Shipping Costs
Shipping costs are calculated at checkout based on the product, destination and available delivery service.
Some products may qualify for free shipping Australia-wide. Where a shipping charge applies, the applicable amount will be shown before you complete your order.
Delivery Areas
We currently focus on deliveries within Australia.
Delivery availability may vary for certain products, remote areas, islands, and other locations where the supplier’s carrier network has restrictions.
Processing Times
Orders are processed after payment has been successfully received.
Processing times can vary depending on the product and supplier. Some products may be dispatched from Australian warehouses, while others may be supplied through international fulfillment channels.
Delivery Times
Estimated delivery times vary by product, supplier, and destination.
Any delivery estimate shown on the product page or at checkout is an estimate only and is not a guaranteed delivery date.
Delays can occur because of carrier issues, weather, public holidays, peak periods, customs or circumstances outside Alyana’s control.
Tracking
Where tracking is available, tracking information will be provided once the order has been dispatched and tracking becomes available.
You can use our Track Order page to check your order status.
Multiple Products
If an order contains products from different suppliers or fulfillment locations, items may arrive in separate packages and at different times.
Delivery Problems
If your order has not arrived within the expected delivery period, or tracking indicates a delivery problem, please contact us through our Contact page and provide your order number.
We will work with the relevant fulfillment partner or carrier to investigate the issue.
Incorrect Delivery Information
Please make sure your delivery address is correct before completing your order.
If an incorrect or incomplete address is provided and the parcel cannot be delivered, additional shipping or redelivery costs may apply.
Important
Delivery estimates are provided in good faith and are not guarantees. Alyana is not responsible for delays caused by events or circumstances outside our reasonable control.
For questions about a specific order, please contact us with your order number.